Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Cantonese or Mandarin Speaking).

Key Responsibilities

• Answer and document daily telephone calls from members, providers, and other stakeholders
• Collect information from members/providers and verify authorization, claims, and eligibility
• Assist with member outreach communications and resolve walk-in member concerns

Required Qualifications

• High School Diploma or GED
• Experience using Microsoft applications such as Word, Excel, and Outlook
• Experience working in customer service
• One year related experience and/or training; or equivalent combination of education and experience
• Fluency in Mandarin or Cantonese