Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to handle member and provider inquiries.

Key Responsibilities

• Answer all telephone calls within established department standards and track calls in the database
• Provide information on benefits, claims, and general inquiries while maintaining a positive attitude
• Participate in training programs and collaborate effectively with team members and other departments

Required Qualifications

• High school diploma or GED required
• Minimum of two years call center experience required
• Previous experience in a customer service environment, preferably in health insurance
• Ability to read and interpret documents and perform basic calculations
• Proficient in MS Office with basic computer and keyboarding skills