Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist internal employees with HR-related inquiries.

Key Responsibilities:

• Respond to inbound calls, emails, and chats regarding HR-related inquiries
• Document employee interactions and track issues to resolution using HR systems
• Research, troubleshoot, and resolve routine to moderately complex issues

Qualifications:

• High School Diploma required
• 1-2 years of customer service experience, preferably in a call center
• Prior experience supporting Human Resources inquiries is a plus
• Proficiency in Google Suite or Microsoft Office; experience with HRIS systems is a plus
• High level of confidentiality and professionalism