Customer Service Representative

Job Summary

A company is looking for a Customer Services Representative I.

Key Responsibilities:

• Answer inbound calls/emails regarding billing, contract, and payment options for fitness clubs
• Serve as the point-of-contact for strategic fitness clubs requiring customer service support
• Log all calls and capture relevant details regarding client interactions and services rendered

Required Qualifications:

• High School Diploma/Some college preferred
• Previous help desk experience with familiarity in call center performance metrics
• Able to work in a high call volume environment
• Good understanding and experience with MS Office and other desktop software applications
• Ability to perform effectively in a fast-paced, high-volume call center environment