Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative II to provide support in an inbound call center environment.

Key Responsibilities

• Answer calls in a timely manner and provide one-call resolution
• Maintain up-to-date support knowledge and accurately document requests and complaints
• Deliver clear and objective information based on program requirements

Required Qualifications

• High School diploma or GED
• 1 year of Customer Service/Call Center experience
• Ability to pass background checks, including fingerprinting and credit check
• Basic understanding of call center environments and quality monitoring processes
• Ability to sit for long periods of time