Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to provide support and ensure client needs are met efficiently.

Key Responsibilities

• Act as a liaison between the company, customers, and patients
• Resolve customer requests and provide product education via calls or online
• Manage administrative support for medical records and ensure HIPAA compliance

Required Qualifications

• High School Diploma or GED equivalent required
• Previous experience in a customer service role
• Experience in a contact center/call center environment preferred
• Knowledge of Microsoft Office suite is required
• Experience with Salesforce.com or Laboratory Information Systems is preferred