Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Serve as the first point of contact for patients, ensuring a positive experience
• Schedule appointments and procedures while verifying patient information in the Electronic Health Record (EPIC)
• Advise patients on insurance responsibilities and utilize multiple computer and phone systems to assist them

Required Qualifications

• High School Diploma / GED or equivalent experience
• Must be 18 years of age or older
• 1+ years of customer service experience
• 1+ years of Microsoft Office experience
• Ability to work any of the 8-hour shift schedules during normal business hours