Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I to provide assistance and support for individuals self-directing Medicaid services.

Key Responsibilities

• Respond to customer inquiries with timely and accurate information
• Assist individuals in completing paperwork and understanding program requirements
• Handle inbound and outbound calls while ensuring customer satisfaction

Required Qualifications

• High school graduate or equivalent
• One year of experience in customer support activities, preferably in a call center
• Working knowledge of modern office procedures and methods
• Intermediate skills with Microsoft Office, email, and internet
• CRM experience and/or Medicaid experience is a plus