Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative.

Key Responsibilities

• Serve as the first point of contact for incoming billing customer service calls
• Provide optimum customer service and respond to high-volume incoming communications
• Review and update patient account data, ensuring accurate insurance and demographic information

Required Qualifications

• High School graduate or equivalent
• Knowledge of health plan benefits and eligibility verification
• Ability to read, interpret, and explain EOBs and patient responsibilities
• Education in medical billing or medical billing certification preferred
• Experience with Mod Med/EMA practice management system is a plus