Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Work From Home.

Key Responsibilities

• Connect with customers via phone, email, chat, or social media to address inquiries and concerns
• Resolve and de-escalate issues while escalating interactions when necessary
• Track call-related information for auditing and reporting purposes

Required Qualifications

• High School Diploma or equivalent
• Proven call center experience and a minimum of 6 months of customer service experience
• Entry-level network troubleshooting skills, including setting up home Wi-Fi networks
• Core proficiency with laptop or desktop computers
• Must be 18 years of age or older