Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative I (Part-Time).

Key Responsibilities

• Complete a 6+ week training program
• Handle inbound calls from providers and members, providing resolutions for questions about benefits, claims, and eligibility
• Document call notes and ensure adherence to customer service metrics

Required Qualifications

• 0-1 years of related work experience
• Inbound call center experience in the health insurance industry
• High school diploma or GED
• Professional phone voice and etiquette
• Demonstrated proficiency in Microsoft Word, Excel, and Outlook