Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative (Remote - FL/GA/TX).

Key Responsibilities

• Develop a comprehensive understanding of current processes, procedures, and tools
• Manage an assigned caseload and maintain service delivery, productivity, and quality expectations
• Support the leadership team by identifying issues and participating in process improvement projects

Required Qualifications

• 1+ years of experience in a high-volume or customer-focused setting
• 1+ years of healthcare experience
• High school diploma or GED