Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative for a 6+ month contract opportunity.

Key Responsibilities

• Serve as the first point of contact for customers, handling inquiries across multiple communication channels
• Provide accurate part, pump, and motor price quotes and process customer orders in the ERP-LX Order Entry system
• Assist with warranty claim processing and support Sales teams with customer-related activities

Required Qualifications

• High school diploma required; Associate's degree or some college coursework preferred
• 1-3 years of customer service experience, ideally in a Contact Center environment
• Familiarity with multi-channel support (phone, chat, email, SMS) required
• Experience with SAP strongly preferred
• Entry-level candidates only; not seeking supervisory or senior-level applicants