Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative to assist clients' customers via inbound calls in a fast-paced environment.

Key Responsibilities

• Handle customer inquiries and concerns with professionalism and speed
• Accurately document customer accounts in client systems
• Follow required scripts, policies, and procedures while providing exceptional service

Required Qualifications

• At least 1 year of experience in a customer service role in a transaction-based environment
• High School Diploma or GED/equivalent
• Flexibility in working schedule, including at least one weekend day
• Computer literacy with typing skills of at least 25 WPM and ability to use multiple software systems
• Must reside in specified states and meet work from home requirements including internet connection standards