Customer Service Representative

Job Summary

A company is looking for an Associate Customer Service Representative.

Key Responsibilities

• Provide inbound/outbound telephone support to customers and agents, addressing inquiries and processing requests
• Maintain department service level agreements by processing transactions and servicing customer requests promptly
• Perform additional tasks as requested by management

Required Qualifications

• High school diploma or equivalent experience required
• Basic computer and Microsoft Office knowledge
• Ability to prioritize and handle multiple tasks effectively
• Ability to retain information relevant to customer inquiries
• Experience in customer service preferred