Customer Service Representative

Job Summary

A company is looking for a Customer Service Representative - Remote.

Key Responsibilities

• Provide inbound/outbound telephone support to customers and agents, addressing various inquiries
• Document detailed notes on all interactions and assist in training Associate CSRs
• Process customer requests and maintain department service level agreements (SLAs)

Required Qualifications

• High school education or equivalent experience
• 6 months to 1 year of experience as an Associate CSR or equivalent
• Proficiency in servicing various product types
• Ability to navigate multiple administrative systems
• Willingness to perform additional tasks as requested by management