Customer Service Trainee

Job Summary

A company is looking for a Customer Contact Center Trainee (Remote).

Key Responsibilities

• Assist retirees, members, beneficiaries, and participating employers with inquiries related to post-retirement pension and benefits via phone, email, or written correspondence
• Attend virtual training sessions daily to successfully graduate from the training program
• Maintain effective communication and courteous relations with staff and customers

Required Qualifications, Training, and Education

• High School Diploma or GED equivalent
• Two years of relevant experience in a high-volume customer service position
• Strong working knowledge of computers and proficiency in Microsoft Office Suite
• Ability to maintain flexibility and manage multiple tasks independently
• Preferred candidates may have a college degree and prior experience in pension or benefit plans