Customer Strategy Associate

Job Summary

A company is looking for a Customer Strategy & Operations Associate to enhance customer engagement and drive operational success.

Key Responsibilities

• Build strong, lasting relationships with IT managers, procurement teams, and other customer stakeholders
• Deliver relevant training and enablement materials to customers to ensure they have confidence and success with the platform
• Measure and communicate impact through product analytics and financial metrics, including ROI analyses and customer case studies

Required Qualifications

• 2+ years experience post undergrad at a top-tier consulting, investment banking, startup, or comparable operationally intensive experience
• Proven ability to operate with high velocity, balancing hands-on execution with strategic thinking in a fast-paced environment
• High degree of comfort with Excel including the ability to spot trends, interpret reports, and refine/build dashboards
• Strong communication, presentation, and relationship-building skills
• Bonus if located in Austin