Customer Success Coordinator

Job Summary

A company is looking for a Customer Success Coordinator 1 to support patient scheduling and communication.

Key Responsibilities

• Conduct outreach calls to schedule healthcare appointments and assist patients with support needs
• Document interactions in a CRM or EMR and verify insurance while collecting co-pays
• Coordinate with field and clinical teams to provide patient care and maintain positive QA and KPI reviews

Required Qualifications

• High school diploma or GED
• Experience in a call center or phone-based sales/support team
• Basic knowledge of standard applications (Outlook, Excel, Word, etc.)
• Fluency in English and Spanish
• Outstanding organizational and multitasking abilities