Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Drive customer adoption and ensure alignment with recruiting goals through strong relationships with talent acquisition leaders
• Consult with customers to optimize their recruiting processes and achieve success metrics
• Design and implement customer success programs and systems to monitor engagement and satisfaction metrics

Required Qualifications

• 3+ years in customer success, sales engineering, or a related role in a SaaS or talent acquisition technology company
• Deep familiarity with talent acquisition technology ecosystems and end-to-end recruiting processes
• Experience in designing and implementing customer success programs
• Track record of influencing senior stakeholders to adopt new workflows or technologies
• History of collaborating with cross-functional teams to drive retention and upsell opportunities