Customer Success Manager

Job Summary

A company is looking for a Strategic Customer Success Manager to drive growth and optimize platform adoption for clients.

Key Responsibilities

• Own the growth and optimization journey for existing customers, from onboarding to expansion
• Master product features and provide advanced troubleshooting and tailored product updates
• Lead strategic discussions, training sessions, and create customer-facing content

Required Qualifications

• 3+ years in Customer Success Management or related client-facing strategic roles
• Proven track record with customer service technology platforms or e-commerce ecosystems
• Strong technical aptitude for configuring complex automations and troubleshooting
• Experience in AI/ML space, particularly with conversational AI or automation platforms
• Background in mentoring or scaling customer success teams in high-growth environments