Customer Success Specialist

Job Summary

A company is looking for a Customer Success Specialist for the evening shift.

Key Responsibilities

• Respond to and resolve customer inquiries through various channels within established SLAs
• Troubleshoot and escalate order and account issues to appropriate teams as needed
• Document and categorize all customer interactions in the support system accurately

Required Qualifications

• High School Diploma or GED equivalent
• 1-2 years of experience in customer support, call center, or help desk environment
• Proficiency with customer support platforms (e.g., Kustomer, Zendesk, Freshdesk, or similar)
• Reliable internet connection
• High emotional intelligence and adaptability in customer interactions