Customer Support Associate

Job Summary

A company is looking for a Customer Support Associate to provide software support to clients.

Key Responsibilities

• Provide excellent customer service aligned with company values
• Support incoming queries and issues related to proprietary software solutions
• Identify, evaluate, and prioritize end-user issues for resolution

Required Qualifications

• Proficiency in both German and English (spoken and written)
• Strong analytical skills or approximately 1 year of experience troubleshooting SaaS applications
• Access to a quiet work area for remote communication
• Reliable high-speed internet connection (minimum 20Mbps download/2Mbps upload)
• Ability to excel in a fast-paced, ever-changing environment