Customer Support Associate

Job Summary

A company is looking for an Associate, Customer & Product Support.

Key Responsibilities

• Deliver a world-class customer experience by acting as the first line of defense for customer queries
• Provide impeccable customer support by investigating, diagnosing, and troubleshooting issues
• Act as a key partner to Product and Engineering by collaborating on customer feedback and product opportunities

Required Qualifications

• 1-2 years of experience in a client/product support role
• Customer-first mindset with a strong interest in technology, AI, and software applications
• Ability to learn quickly and adapt to new challenges
• Experience in troubleshooting and resolving customer issues
• Proactive approach to continuous knowledge building and improvement