Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to provide assistance and support to clients using their software platform.

Key Responsibilities

• Acquire and maintain a thorough understanding of the company's business model and system tools
• Deliver a best-in-class customer experience through various communication channels
• Collaborate with other teams to escalate client cases and resolve complex customer issues

Required Qualifications

• 6+ months of related experience and a High School Diploma or GED
• Strong curiosity and persistence in researching and troubleshooting problems
• Ability to learn quickly and adapt to a changing product
• Self-starter with a solution-focused mindset
• Prior experience or interest in the construction industry is a plus