Customer Support Representative

Job Summary

A company is looking for a Customer Support Representative to join their team.

Key Responsibilities

• Respond promptly to medical practices and sales representatives via email, phone, and text messaging
• Assist healthcare providers in the device hookup process for cardiac monitoring solutions
• Troubleshoot and provide solutions for various cardiac monitoring devices and mobile applications

Required Qualifications

• High school diploma or equivalent (Associate's degree preferred)
• 1-2 years of experience in a customer service or support role
• Proficiency in commonly used software (e.g., Microsoft Word, Excel, Outlook)
• Ability to learn and adapt to new software, platforms, and devices
• Healthcare or medical industry experience is a plus