Customer Support Specialist

Job Summary

A company is looking for an Associate Customer Support Specialist to join their Tier 1 Support Team.

Key Responsibilities

• Respond to customer inquiries via phone, email, and online chat
• Troubleshoot software issues and escalate complex problems as needed
• Assist in creating and maintaining support documentation and knowledge base articles

Required Qualifications

• Bachelor's degree in a relevant field or equivalent work experience
• Basic understanding of software applications and troubleshooting techniques
• Willingness to work flexible hours, including evenings and weekends
• Previous experience in customer service or technical support is a plus but not required