Customer Support Specialist

Job Summary

A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone
• Advise customers on software usage and assist during their trial period
• Track interactions in Salesforce and contribute to the Support Knowledge-base

Required Qualifications

• 1-2 years of experience in customer support, preferably in SaaS
• Experience with technology, including familiarity with Intercom and Salesforce
• Ability to work 8am-5pm UTC+8
• Self-motivated with a growth mentality
• Experience in building relationships with remote customers is a plus