Customer Support Specialist

Job Summary

A company is looking for a Customer Support Representative.

Key Responsibilities

• Provide customer support via phone, live chat, email, and tickets
• Assist parents, teachers, and school officials with inquiries about orders and product customizations
• Self-schedule and commit to a minimum of 10 hours per week

Required Qualifications, Training, and Education

• Prior teaching or educational experience is required
• Experience in customer service via various communication channels
• Willingness to take phone calls during every shift
• Experience with Zendesk and HubSpot is preferred
• A dedicated workspace with specific technical requirements