Customer Support Specialist

Job Summary

A company is looking for a Customer Support Specialist, Repair OnDemand.

Key Responsibilities

• Provide technical support to customers via phone, email, and chat
• Resolve customer issues and complaints, escalating as necessary
• Create and document digital records of customer interactions and solutions

Required Qualifications

• High School Diploma
• 0-1 years experience in customer service
• Exceptional documentation skills
• Proven experience in IT support or technical support roles preferred
• Basic account billing and customer service background preferred