Customer Support Specialist

Job Summary

A company is looking for a Junior Customer Support Specialist to join their Customer Support & Success team.

Key Responsibilities

• Respond to customer inquiries via email, live chat, and phone
• Advise customers on effective software usage and assist during their trial period
• Track customer interactions in Salesforce and contribute to the Support Knowledge-base

Required Qualifications

• 1-2 years of experience in customer support, preferably in SaaS
• Ability to work 8am-5pm UTC+8
• Experience with Salesforce and Intercom is a plus
• Self-motivated approach to learning and development
• Experience building and maintaining relationships with remote customers is beneficial