Customer Support Technician

Job Summary

A company is looking for an Associate Customer Support Technician to assist customers with software and hardware inquiries in a remote setting.

Key Responsibilities

• Answer customer inquiries via phone, email, or chat regarding software applications
• Triage and troubleshoot customer problems to document their nature
• Provide effective customer service and escalate unresolved issues as necessary

Required Qualifications

• 1+ years of customer service experience
• Experience in a real-time customer support center, preferably in a technology setting
• Confidence in learning about various technology applications and software
• Familiarity with case management systems such as Salesforce or Jira
• Willingness to engage with diverse experiences and backgrounds