Dental Customer Service Advocate

Job Summary

A company is looking for a Dental Customer Service Advocate I (Remote).

Key Responsibilities

• Answer member, provider, and broker inquiries regarding product information, benefits, claims resolution, eligibility, and billing
• Provide first-level problem resolution and document all client interactions according to established procedures
• Maintain customer records and participate in ongoing education related to new services and industry topics

Required Qualifications

• High School Diploma or GED
• Less than one year of customer service experience
• Preferred experience in a call center customer service role or familiarity with medical or insurance terminology
• Successful completion of provided training
• Demonstrated PC navigation and data entry skills