Digital License Support Advocate

Job Summary

A company is looking for a Digital License Support Advocate to assist customers with licensing inquiries and account management.

Key Responsibilities

• Create accounts and notify customers of licensing availability
• Provide customer support regarding license status and troubleshoot related issues
• Maintain and develop process flows for new or existing products as assigned

Required Qualifications

• 1+ years of experience in customer service/support or a related field
• High School diploma or equivalent experience required
• Experience with MS Office Suite and Salesforce
• Proven ability to adapt conversations based on the technical ability of customers
• Experience in troubleshooting and problem-solving