Director of Customer Experience

Job Summary

A company is looking for a Director of Customer Experience.

Key Responsibilities

• Define and execute a holistic customer experience strategy across multiple brands
• Own customer service platforms and lead automation initiatives to enhance service delivery
• Establish clear CX KPIs and apply data-driven insights to improve customer satisfaction

Required Qualifications

• Proven experience in customer service, operations, or experience strategy within retail or ecommerce
• Ability to lead large, geographically distributed teams through growth and transformation
• Fluency in CX systems and analytics tools
• Resilient and adaptable in complex environments
• Strong collaborative skills to build cross-functional partnerships