Emergency Management Call Center Agent

Job Summary

A company is looking for a Call Center Agent to provide support for a large-scale emergency management mission.

Key Responsibilities:

• Handle inbound and outbound calls, addressing customer inquiries and complaints
• Research information and resolve customer issues related to products and services
• Process forms, orders, and applications while maintaining accurate call records

Required Qualifications:

• High school diploma or equivalent
• Experience working with Emergency Management or 911 Dispatch preferred
• Flexible schedule with availability to work 24x7
• Experience in dealing with the public over the phone
• Proficient in Outlook and Microsoft Suite (Word, Excel, etc.)