Entry Level Data NOC Technician

Job Summary

A company is looking for a Tier One Technician (Data NOC) in an entry-level position.

Key Responsibilities

• Monitor automated probes, trouble tickets, and customer networks for issues
• Coordinate with on-site technicians and escalate issues to Tier 2 Technicians as needed
• Document job status and ensure timely handling of tickets and jobs

Required Qualifications, Training, and Education

• High School diploma; Associate's degree preferred
• One year of IT or customer support experience
• Basic knowledge of networking technologies and terms
• Ability to multitask and work efficiently
• Team-oriented with the ability to follow defined processes