Entry Level Data NOC Technician

Job Summary

A company is looking for a Tier One Technician (Data NOC) in an entry-level position.

Key Responsibilities

• Monitor customer networks for issues and respond to trouble tickets
• Coordinate with technicians and service providers to troubleshoot and resolve network problems
• Document job status and ensure timely handling of all tickets and tasks

Required Qualifications, Training, and Education

• High School diploma; Associate's degree preferred
• One year of IT or customer support experience
• Basic knowledge of networking technologies and terms
• Ability to multitask and work both independently and as part of a team
• Capacity to follow defined processes and escalate issues when necessary