ETA Direct Analyst

Job Summary

A company is looking for an ETA Direct Analyst I.

Key Responsibilities

• Perform break-fix troubleshooting of internal applications and resolve application issues via a ticketing system
• Support routine technical duties including handling Remedy and email-based support requests
• Assist senior team members with Tier 1 user support and integration of new equipment and applications

Required Qualifications

• Familiarity with Service Desk and technical support concepts
• Ability to perform routine support duties with guidance
• Experience in resolving and escalating support requests
• Understanding of application integration within phone infrastructure
• Willingness to learn and assist in user support tasks