Fast Track Desk Adjuster (Primarily Home)

About the position

Responsibilities
• Provide excellent customer service by phone or through written correspondence.
• Conduct fast, accurate investigations including obtaining necessary documents and forms from claimants and insureds.
• Evaluate and investigate policy coverage, liability, and damages promptly following claim and statutory guidelines.
• Establish initial reserves for all potential exposures and adjust throughout the claim process.
• Communicate with involved parties and negotiate appropriate settlements with claimants, insureds, and occasionally body shops and attorneys.
• Determine appropriate method of inspection based on loss facts and ensure completion of appraisals for accident-related damages.
• Manage assigned inventory following company guidelines.
• Review and process mail relating to assigned claims.
• Recognize recovery opportunities relating to subrogation and salvage.
• Identify suspicious claim characteristics and refer such claims to the Special Investigations Unit for review.

Requirements
• 0 – 1 year of insurance claims, customer service, sales, and/or underwriting experience preferred, but experience in the general service industry is also acceptable.
• Proficient PC and Windows skills.
• Effective verbal and written communication skills.
• Strong time management, critical thinking, organization, and negotiation skills.
• Experience providing excellent customer service.
• Ability to perform basic math calculations and calculate averages and percentages.
• Current adjusting license or ability to acquire insurance adjuster license in the states of operation.

Nice-to-haves
• Demonstrated experience providing customer-driven solutions, support, or service.
• Basic knowledge and understanding of the claim handling process.

Benefits
• Comprehensive medical, dental, and vision benefits.
• 401(k) contribution and pension plan.
• Annual incentive program.
• 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees).
• Student loan repayment program.
• Paid family leave.