Florida Licensed Care Coordinator

Job Summary

A company is looking for a Care Management Support Coordinator II to assist with administrative care management activities.

Key Responsibilities

• Perform outreach to members via phone to support care plan next steps and connect them to health plan and community resources
• Serve as front-line support for member and provider inquiries, explaining care plan procedures and facilitating member onboarding
• Document and maintain non-clinical member records in compliance with state and regulatory requirements

Required Qualifications

• High School diploma or GED
• 1 - 2 years of related experience
• Knowledge of assigned health plan activities and resources
• Ability to connect members to resources addressing Social Determinants of Health (SDOH) needs
• For Florida-Sunshine Health Plan, all interactions with members must be conducted telephonically