Florida Licensed Web Chat Agent

Job Summary

A company is looking for a Web Chat Service Agent.

Key Responsibilities

• Manage inbound service chats, identifying needs and resolving issues for customer satisfaction
• Assist with booking-related requests, including inquiries, change requests, and payment processing
• Maintain accurate customer records in the CRM system and meet service quality goals

Required Qualifications

• 1+ years in a web-based customer service chat support role
• Proven success in customer service roles with a strong performance record
• Ability to type 45+ words per minute
• Solid knowledge of Microsoft Office, Outlook, and general PC proficiency
• Flexibility to work various shifts, including evenings, weekends, and holidays