Healthcare Call Center Agent

Job Summary

A company is looking for a Healthcare Call Center Agent responsible for providing exceptional customer service in a healthcare setting.

Key Responsibilities

• Handle inbound and outbound calls, addressing member inquiries and maintaining professionalism
• Document all interactions accurately and ensure compliance with HIPAA and healthcare regulations
• Meet or exceed performance metrics related to call quality and customer satisfaction

Required Qualifications, Training, and Education

• High school diploma or equivalent required; associate degree or healthcare certification preferred
• 1+ year of experience in a call center or customer service role, preferably in healthcare
• Proficiency in Microsoft Office and call center software
• Familiarity with medical terminology and insurance processes is a plus
• Bilingual skills are a plus