Healthcare Call Center Agent

Job Summary

A company is looking for a Healthcare Call Center Agent responsible for providing exceptional customer service in a healthcare setting.

Key Responsibilities

• Handle inbound and outbound calls, addressing member inquiries while maintaining professionalism
• Document all interactions accurately and ensure compliance with HIPAA and healthcare regulations
• Escalate complex issues to supervisors and meet performance metrics for call quality and customer satisfaction

Required Qualifications

• High school diploma or equivalent required; associate degree or healthcare certification preferred
• 1+ year of experience in a call center or customer service role, preferably in healthcare
• Ability to multitask and navigate multiple systems, with proficiency in Microsoft Office and call center software
• Familiarity with medical terminology and insurance processes is a plus