Job Summary
A company is looking for a Call Center Agent - Healthcare - Remote US.
Key Responsibilities
- Handle inbound and outbound calls, addressing member inquiries professionally
- Document all interactions accurately and ensure compliance with healthcare regulations
- Escalate complex issues to supervisors as necessary and meet performance metrics
Required Qualifications
- High school diploma or equivalent required; associate degree or healthcare certification preferred
- 1+ year of experience in a call center or customer service role, preferably in healthcare
- Ability to multitask and navigate multiple systems simultaneously
- Familiarity with medical terminology and insurance processes is a plus
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