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Healthcare Call Center Agent

10/4/2025

Remote

Job Summary

A company is looking for a Call Center Agent - Healthcare - Remote US.

Key Responsibilities
  • Handle inbound and outbound calls, addressing member inquiries professionally
  • Document all interactions accurately and ensure compliance with healthcare regulations
  • Escalate complex issues to supervisors as necessary and meet performance metrics
Required Qualifications
  • High school diploma or equivalent required; associate degree or healthcare certification preferred
  • 1+ year of experience in a call center or customer service role, preferably in healthcare
  • Ability to multitask and navigate multiple systems simultaneously
  • Familiarity with medical terminology and insurance processes is a plus

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