Healthcare Customer Service Representative

Job Summary

A company is looking for a Healthcare Customer Service Representative (Remote) - PM Shift.

Key Responsibilities:

• Actively listen to customers to understand their concerns and build rapport
• Provide essential information regarding access to care issues and benefits
• Guide callers through troubleshooting and navigating self-service options

Required Qualifications and Education:

• Must be 18 years or older with a high school diploma or equivalent
• Minimum of 6 months experience as a health plan call center agent
• Medicare and/or Medicaid experience is a plus
• High computer proficiency and ability to navigate multiple applications
• Willingness to work any shift between 10:00 am - 1:00 am Eastern time