Healthcare Customer Service Representative

Job Summary

A company is looking for an Inbound/Outbound Customer Service Representative-EST.

Key Responsibilities:

• Make a minimum of 25 outbound calls per hour to schedule doctor appointments
• Handle high volume incoming calls from patients to assist with scheduling and inquiries
• Accurately book and confirm appointments based on patient and doctor availability

Qualifications:

• Previous experience in a call center or customer service role, preferably in healthcare
• Familiarity with scheduling software and CRM systems is a plus
• Strong organizational skills to manage multiple tasks efficiently
• Proficiency in data entry and computer use is required
• Ability to approach calls with empathy and professionalism