Healthcare Services Representative

Job Summary

A company is looking for a Healthcare Services Representative I to provide support in scheduling and managing patient appointments remotely.

Key Responsibilities:

• Schedule, confirm, and manage patient appointments efficiently
• Provide comprehensive service to resolve caller requests and issues
• Utilize computer skills to effectively navigate applicable software

Required Qualifications:

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center or customer service
• Proven ability to fluently speak, write, and understand English and Spanish
• Proven critical thinking skills
• Excellent customer service and telephone etiquette skills