Healthcare Services Representative

Job Summary

A company is looking for a Healthcare Services Representative I for the Patient Access Center, with remote work options available.

Key Responsibilities

• Schedule, confirm, and manage appointments efficiently and courteously
• Provide comprehensive service to resolve caller requests and handle cancellations
• Utilize computer skills to effectively manage applicable software

Required Qualifications

• High School diploma or GED from an accredited program
• 1+ years of experience in a high-volume contact center or customer service
• Proven ability to fluently speak, write, and understand English and Spanish
• Proven critical thinking skills
• Excellent customer service and telephone etiquette skills