Help Desk Specialist

Job Summary

A company is looking for an IT Service Center Help Desk Specialist 1.

Key Responsibilities

• Provide technical support and troubleshooting for clinical and business systems via phone, email, and ticketing platform
• Collaborate with team members to diagnose and resolve issues, and coach users on software applications
• Ensure compliance with IT security policies and report any safety-related incidents promptly

Required Qualifications

• High School Diploma or GED is required; a 2-year degree in computer science or related field is preferred
• Comp TIA A+, HDI, and ITIL certifications are preferred
• 1-2 years of experience in a customer service-oriented environment is required
• Skill in using a Windows-based computer is required
• Preferred experience includes 2 years in a call center and IT roles, and 1 year with a ticketing platform